We want you to be happy with your purchase! If you need to return product, we will take care of you as quickly as possible. Planner Press Designs offers you a 30-day return policy. Product must be returned within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
For return inquiries, please contact us, do NOT send back to the shipment address or manufacturer. Returns need to be generated and you'd be given the address to send back to us. Any returns not sent to the address given cannot be honored.
CONTACT US HERE
To be eligible for a return, your item must be in an unused, unworn and unwashed condition and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Non-returnable items include gift cards, downloadable software products and some health and personal care items.
There are certain situations where only partial refunds are granted (if applicable). These include books/magazines with obvious signs of usage, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery.
Please do not send your purchase back to the manufacturer but rather contact us directly using the contact form or email.
If you make a mistake on your order, please contact us as soon as possible. We will try to help you in any way that we can. Keep in mind that some items ship very quickly and we cannot stop an order that has already shipped.
For items that are damaged upon receipt of delivery or to exchange or return items that have errors or imperfections, please contact us using the Contact Page.